DIGITAL SOLUTIONS ENGINEER

Understand the business.
Build what
moves it forward.

I connect operational needs with practical technology—turning complex problems into useful tools, better experiences, and measurable results.

Explore the work ↓How I work ↗

Vista, California / Customer-facing. Hands-on. Outcome-focused.

97% → 99.7%

General Instrument system uptime

$100k / month

Reduction in recurring telecom costs

2,000 sites

RedDotNet network footprint

01 / SELECTED WORK

Different challenges.
The same ownership.

From resilient infrastructure to reusable software: understand the constraint, design a practical solution, and follow through.

01 / GENERAL INSTRUMENT

DEPLOYED · OPERATIONAL RESULT

Redesign the backup.
Improve the uptime.

A mirrored-disk backup redesign addressed an operational reliability problem, helping move system uptime from 97% to 99.7%.

The work: Rethink the backup approach around continuity and operational needs.
The result: Higher availability, measured in system uptime.

ReliabilityBackup designBusiness continuity

SYSTEM AVAILABILITY

Before97%

After redesign99.7%

+2.7 percentage pointsReported uptime improvement. Bars are illustrative.

02 / REDDOTNET

DEPLOYED · OPERATIONAL RESULT

A distributed network.
A smaller recurring bill.

Across a network of approximately 2,000 sites, a roughly 90% migration to cellular connectivity accompanied a reduction in recurring telecom costs from $220,000 to $120,000 per month.

The work: Align connectivity decisions with the practical needs of a distributed kiosk operation.
The result: $100,000 less in monthly recurring telecom costs—approximately 45% lower.

Distributed systemsCellular migrationCost optimization

MONTHLY RECURRING TELECOM COST

$220k BEFORE

↓

$120k AFTER

~90% migrated to cellularNetwork footprint: approximately 2,000 sites.

03 / INNOVATIVE VENDING SOLUTIONS

SALES DEMOS · NOT CUSTOMER DEPLOYED

Make custom games
possible for more clients.

Clients wanted prize-wheel experiences but often lacked staff to produce a video for every outcome. AI-assisted development enabled reusable dynamic prize-wheel and slot-game solutions for the sales toolkit.

Earlier slot-drum animation work in CapCut took substantial manual effort. That experience revealed an opportunity to reduce reliance on bespoke video production.

Value today: expanded sales-demo capability. No customer deployment or measured production time savings claimed.

AI-assisted developmentKiosk experiences

04 / INNOVATIVE VENDING SOLUTIONS

SALES OFFERING · NOT CLIENT DEPLOYED

Turn a recurring request
into a reporting offering.

Clients repeatedly asked for a backend reporting portal. AI-assisted development helped create a portal that can now be included in the IVS sales offering.

The work extends the conversation beyond the kiosk screen to the information clients need behind the experience.

Value today: a reporting solution available for sales conversations. Client adoption and production outcomes remain unmeasured.

ReportingCustomer discoveryAI-assisted execution

Results are based on my reported experience. IVS illustrations are conceptual, not product screenshots. Sales-stage work is explicitly labeled.

02 / HOW I DELIVER

Start with the need.
Stay close to the user.

AI expands my ability to execute. Discovery, technical judgment, validation, and ownership keep the work connected to its purpose.

Discover

Listen to users, trace the workflow, and define what a useful outcome looks like.

Connect

Work across applications, APIs, data, devices, and the people who depend on them.

Build & iterate

Deliver working increments frequently, gather feedback, and refine the solution.

Validate

Test the workflow, document the implementation, and measure against the original need.

PRACTICAL EXPERIENCE

Synergy ERPSQL / SQL ServerSSRS reportingCRM workflowsREST / SOAP APIsXML / XAML kiosk appsAI-assisted execution

ERP implementation and reporting experience at Indyme complements years of customer-facing kiosk solutions at IVS—from interactive layouts to integrations and troubleshooting.

LET’S BUILD SOMETHING USEFUL

A business problem.
A practical next step.

I’d welcome a conversation about your priorities and where I can contribute.

Email Mark ↗LinkedIn ↗

mark.thevenot@gmail.com · 760-822-5109

Understand the business.Build whatmoves it forward.

Different challenges.The same ownership.

Redesign the backup.Improve the uptime.

A distributed network.A smaller recurring bill.

Make custom gamespossible for more clients.

Turn a recurring requestinto a reporting offering.

Start with the need.Stay close to the user.